Tropical Rewards App for Pc 5m5b5b

You are doing a disservice to both your franchises and your customers with such s clunky app for your 𝐏𝐫𝐞𝐦𝐢𝐞𝐫 customers to use. The history can not be refreshed so that recent preferences can be hi lighted or old items skipped or deleted. When you get to the bottom of some pages you get kicked back out the home page where your entire content has to reload - slowly if you have a substantial hx. You obviously value your repeat customers but app discouraged people from bothering to take the time to save time. I frustration with repeatedly getting kicked back to the home page I am better off often just walking the two blocks to the store and standing in line. I hate to rag on your otherwise wonderful service to the quick service you provide to the health seeking busy public services you proudly provide if you choose to live by the app you may die by it as well. Sorry but what else can I do to improve your otherwise great service. I am sure that Starbucks went through something like this but successful company’s find the solutions their customers need.

First, I order every day through this app. Every. Day. Only way I order bc the wait can be too long. I love the convenience. That free supplement award I receive should be applied to online orders too. What’s the point in giving me a reward for using the app and buying from you but can only get the free supplement if I order and pay in the store? As much as I order, I should get that discount when charged online. Second, what happens when they “ran out of carrots bc truck hasn’t come in yet” for my Orange Ginger Glow? I also added ginger and added chia seeds. Fair thing to do is give me $.99 back since they didn’t have a main ingredient...the reason I get this smoothie is bc of carrots. And sometimes when I arrive, whatever extra thing I added, they ran out of so I pay an extra $.99 for absolutely nothing. No refund. If an ingredient is unavailable, it should not be listed. As many times as that’s happened to me, I should have a free smoothie.

I’ve been waiting for an update to this app for a while, having been promised by the stores proprietor. Unfortunately this update is terrible. The app now easily takes 10 times as long to load, with a non-stop spinning loading icon. Secondly it crashes no less than two times per session. Once when I’m trying to create my order and then heading to check out. Thankfully when I reload the app it held my order in the cart so I don’t have to start all over again. This is also not random, it is consistent behavior as it is happened to me more than one time since the update of the application. My other gripe is that I’ve probably missed out on $20 worth of free supplements because the app does not deduct the one dollar savings from my . Lastly it would be great to be able to input a gift card as a payment method as I sometimes receive gift cards to this establishment. Being in the tech industry I will say that it’s really not that hard to get apps right these days so the company that makes this app really needs to get their act together.

Since latest update, non-stop crashing. Particularly on previous orders tab. Couple of suggestions...allow a to save a favorite order or two and display them better than on the previous orders tab. Only being able to read the first few words is not enough if you’re ordering for a family of 4 at times. Being able to see the full order quickly will be a lot more friendly. Also, create a way to put special requests in text form. Such as...”extra dressing on the side” or “I have a refillable cup I will be bringing in”. I frequent my Trop very often (first name basis with everyone who works there) and I love the team at my location....these suggestions would not only make it better for my customer experience but also for those employees as well. Fix these things and my rating will 5 star.